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AZBillyBoy

Repair Shop

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Any suggestions for a good place for vehicle repairs? I have run out of money for using the dealer; have tried a couple of small shops with (less than) stellar results.

 

I have a 98 Tacoma.

 

The location should be Deer Valley like somewhere in the region of 7th St. & Bell to 19th Ave & Deer Valley (rough guide).

 

Thanks.

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I have used Masterwerks Tire and Auto a couple times now. 21824 N. 19th Ave. Just north of Deer Valley Rd. Price each time was less than the dealer and repairs have been good. Only work Mon - Fri. They like their weekends off....

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Thanks I will check them out. That address is really close to where I both live and work. It's amazing how some of these repair shops can screw up their work!!! Or maybe I just have bad luck.

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for *small* repairs, I've had good luck with the "Sun Devil Auto Repair", both in south Scottsdale and North Phoenix on Bell near Tatum... however I'm disappointed in the one on Bell near Tatum for having just told me to just release my A/C system into the air rather than them want to take the time to reclaim it!

 

also, Clark Kelly Automotive Specialists on Bell road near 40th street was rather expensive, but very professional, clean, friendly and AAA certified.

 

for things like ball-joints and such that most places want to charge you a set fee per item, it gets expensive quick. Joe Daro at Absolute Offroad has always treated me right with things like that and charged me flat hours instead of a per-item charge.

 

finally, i'll say that i was NOT impressed with Desert Rat on Bell Road, they did very little to try and help diagnose my problem that i took it in for, and tried to sell me new ones of every wearable item on the thing.

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Thanks I will check them out. That address is really close to where I both live and work. It's amazing how some of these repair shops can screw up their work!!! Or maybe I just have bad luck.

 

I don't think it's bad luck, we don't get to normally pick who actually works on the vehicle when in the shop. With Masterworks, they always call after the service to ensure the repair is working as expected. I had a rear pinion seal replaced because it was leaking. Three weeks later started leaking again. I brought it back and it turned out after 90,000 miles a ridge/groove was worn into the drive line flange. They replaced the flange and new seal and no labor or seal charge the second time around. Again, called after a few days to make sure it was not leaking. If you need it, they can give a quick ride to work or home too. So...with using them only a couple of times, so far so good with their repairs and more important, customer service and follow up.

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I don't think it's bad luck, we don't get to normally pick who actually works on the vehicle when in the shop. With Masterworks, they always call after the service to ensure the repair is working as expected. I had a rear pinion seal replaced because it was leaking. Three weeks later started leaking again. I brought it back and it turned out after 90,000 miles a ridge/groove was worn into the drive line flange. They replaced the flange and new seal and no labor or seal charge the second time around. Again, called after a few days to make sure it was not leaking. If you need it, they can give a quick ride to work or home too. So...with using them only a couple of times, so far so good with their repairs and more important, customer service and follow up.

 

great to hear of a place that actually seems to "get it" regarding customer service!

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Interesting comments.

 

I certainly agree about Desert Rat. They are just as bad now as when it was D1ck Cepek....

 

I had a front Bilstein that had a ripped bushing. The bilstein website said that is not covered under their lifetime warranty. I went in to Rat and talked to the manager. He said he would warranty it for me anyway. So far so good.

 

Then I mentioned how my truck sits higher in the back because of the addl. leaf spring setup I have. He sold me some Daystar 1" spacers for the front coils. I forgot my geometry and 1" actually equals a 2" lift.

 

So the first time I went out to my road project I heard this gawdawful "clunk" when I climbed the first little hill. Turns out the upper control arm was dropping and hitting the coil! I went back to show them and they told me that is "normal." Also my CV boots were rubbing - the pleats or bellows in the boots were so distorted from being lifted. I told them to take the spacers off . Morons.

 

So I finally got a decking screw in one of of my new Hankooks. Went to Purcells and they went to patch it. I mean PATCH, not the combo plug/patch like Discount uses. I haven't seen one of those little donut patches since an episode of the Three Stooges......

 

I was worried about it falling off, or worse yet, since a patch only covers the puncture but doesn't fill it, I figured in an offroad environment it wouldn't take long for something to ram its way through the unfilled puncture in the tire and breach the patch.

 

Well that didn't matter. The hole was less than 1" from the edge of the tire. They patched it anyway and of course it still leaked. So they repatched it and it STILL leaked. So they said to drive around for a day and see if it still leaked. Like it was going to heal itself?

 

It still leaked. So they replaced the tire. They had to order a tire so the whole procedure took a week.

 

The tire jockey told me he doesn't like the plug/patch because they have to ream out the hold to mount the patch. But inside at the register they had a salesmat on the counter highlighting the plug/patch procedure.

 

Duh....

 

SO for 13 years my a/c has blown a center vent temperature of a steady 39-40 degrees. Couple of weeks ago it shot up to the mid 50's. I took it to a little place I had been using next to Bell Road Toyota. They recharged the system with a dye and couldn't find any leaks. They suspected an evaporater core leak.

 

In about two days I could smell the freon leaking in the cab so they replaced the core and the expansion valve.

 

Note: Am I ever glad it's a Toyota and not a full size domestic. On those you have to remove the dash and the steering column just to get to the air box where the core is located.

 

Anyway, the first weekend I took the truck out, the air was back to mid-50's. I got my UV light out and found a gross leak at the firewall where the core lines connect to the system. They either pinched an O ring or didn't replace the original 13 year old ring and it leaked.

 

They fixed that. I measured the vent temp and now it's straining to get down to 45-46. They told me the expansion valve has a different orifice size and that's why the temperature is higher. But I should be "okay" because everything is working.... NOT.

 

 

Duh. A six degree rise in the vent temp means the cab will also be at least that much warmer. This issue hasn't been settled yet. And I love to b*tch!!!!

 

These are some of the reasons why I am looking for a decent repair shop. Bell Road Toy was always good but come on, their hourly rate and their Parts prices are NUTZ!!!!

 

:eek::eek::eek:

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I used to like Desert Rat when my friend was there. But....after I blew my clutch / throw out bearing in the Cinders, George was kid enough to trailer me home. While doing so, he removed my drive shafts so I could flat tow from his house. After getting home I noticed my rear shaft was still the TeraFlex one they incorrectly ordered a year before. It had bad vibe and they said it was not for a YJ. I ordered a custom Tom Woods and had it sent to the shop for them to install. They said they did but when I look at the pulled one, it is not a Woody! It looks like an altered TeraFlex. I am only about 80% sure but when I get around to it, I want to photograph it and send to Tom for identification. Then I will confront DR. Other than that, the Mesa Rat always treated me real good.

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AZBillyBoy - who did you end up using and what was your impression of the place?

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