1 pointI ordered a JACO ElitePro Tire Pressure Gauge back in July to replace another brand gauge I had that was acting up. This past Friday it got boogered up, the needle wound up on the wrong side of the brass stopper after I dropped it. It was not dropped from a high distance, I was crouched, and I have dropped it before without issue. I opened a support ticket with JACO Friday afternoon to see what could be done under warranty. That afternoon they processed a replacement and by Sunday the new one arrived. This day and age customer service can be lacking so it was good to see this handled well and quickly. It may be a one off experience but they have earned my business going forward.
1 pointThat's awesome to hear! It's definitely memorable when companies go out of their way to be decent people.
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